Virtual Help, Fad or Future?

  • 14 Dec 2021
  • 11:30 AM - 2:00 PM
  • Maggiano's 3368 Peachtree Rd, Atlanta, GA 30326


Registration is closed

Virtual Help, Fad or Future?


Jon Loftin, OpenTech Alliance

Tuesday, December 14, 2021
11:30 AM  - 2:00 PM

Maggiano's in Buckhead
3368 Peachtree Rd
Atlanta, GA 30326

Join us for this luncheon meeting at our new monthly meeting location, Maggiano's in Buckhead and learn about the shift to virtual platforms!

Like many other aspects of business, COVID-19 drove customer service to digital channels as well. Companies were forced to quickly embrace the digital transformation and process automation that top companies have employed for years (think Amazon, Google, etc.). COVID also changed consumer behavior, pushing even once-reluctant customers to use self-service technology. The question for self storage operators now becomes: which virtual conveniences are here to stay, and how to fulfill customer demands for fast, seamless interactions at scale. Join us to explore:

- Virtual self storage service trends spurred by the pandemic, and what changes are here to stay

- Technologies that can help you meet customer expectations without breaking the bank

- Advancements in artificial intelligence capabilities to help you resolve customer issues quickly and consistently via a customer's preferred point of contact

- Opportunities to level-up the customer experience with self-service or agent-assisted support

- A projected roadmap of technology evolutions and innovations that will continue to reshape the self storage tenant and operator experience

Register today!

Marketing Material Repository - OpenTech Alliance, Inc.

In-Person event! Lunch will be served and masks are required.

REGISTRATION: Members: $35, Non-Members: $45


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